I was so looking forward to this necklace but despite packaging, my chain arrived with 3 tiny difficult knots in it, even on the flat pendant side…? Must have been packed knotted. I have arthritic fingers and despite my best attempts I was unable to de tangle. When I contacted customer service about the knots I was told to
use a fine pin and that was that. Not helpful at all. I ended up throwing my necklace away.