Exchange & Refund Policy

Exchange Policy 

At ENDLESS & CO., your satisfaction is our priority. While we do not offer refunds for change of mind, we are happy to offer you a store credit to the value of the item(s) excluding shipping costs within 7 days from the date of delivery.

Please take note of the following:

• Unfortunately, due to health and hygiene regulations, we cannot permit returns or exchanges on earrings.
• All sales items including those from sample sales are considered final and are not eligible for refunds, returns/store credit.
• Only items in their original condition, including packaging, are eligible for exchange.

How to Initiate an Exchange Process 

To start the exchange process, get in touch with our customer service team at hello@endlessandco.com.au, and send your order number along with the reason for the exchange.

Once the request is approved, we'll guide you on how to send the item back to us.

Remember, shipping back to us for an exchange is at your own expense. Ensure the item is packaged securely, as we cannot take responsibility for items damaged in transit.

Refund Policy 

While we generally do not offer refunds, exceptions may be made under certain circumstances. If the product you receive is flawed or doesn’t match your order, please reach out to us within 7 days of delivery to qualify for a resolution.

Please note the following:

• A 5% cancellation fee (with a minimum of $5) will apply to any cancelled orders, as we incur transaction costs.
• A $5 admin fee will be applied to any refunded orders, and shipping fees will be deducted from the total refund amount.

Warranty

Our jewellery is tested to ensure it will not tarnish within 12 months when following our care guidelines. We offer a 12-month warranty for manufacturing faults with proof of purchase. This covers defects only and excludes general wear and tear, tarnishing, or damage from misuse. Please contact us within 14 days of delivery for items received with defects.

We appreciate your support and understanding and look forward to continuing serving your jewellery needs at ENDLESS & CO.