Returns & Store Credit Policy
At ENDLESS & CO., your satisfaction means everything to us.
We do not offer refunds for change of mind. However, we’re happy to provide store credit for eligible returns logged within 7 days of delivery. Store credit is issued for the item value only and does not include shipping.
If you experience any issues with your order, please contact us via hello@endlessandco.com.au.
To help us assist you as quickly as possible, please avoid sending multiple emails, as this may slow down our response time.
Important things to know:
- All returns must be lodged through our Returns Portal. We no longer accept return requests via email.
- Earrings cannot be returned or exchanged for hygiene reasons.
- Personalised or engraved jewellery is final sale and cannot be returned, exchanged, or refunded.
- Final sale items, including sample sale pieces, are not eligible for return or store credit.
- Items must be unworn, in original condition, and returned with all original packaging.
- Shipping costs are non-refundable.
- Return postage is at your own expense.
- We are not responsible for items damaged during return transit. Please package your jewellery carefully.
How to start a return:
Click the button below to access our Returns Portal.
Free Gift Credit Policy (BUY 3 GET 1 FREE)
Your store credit will be adjusted based on what you return:
- Return only the free gift → 100% of the gift value
- Return the free gift with 1 paid item → 2/3 of the gift value
- Return the free gift with 2 paid items → 1/3 of the gift value
- Return the free gift with all paid items → $0 for the gift
- Return only paid items and keep the free gift → 70% store credit on the returned paid items
Refund & Cancellation Policy
Refunds are not offered as standard, except in cases outlined below.
If your order arrives faulty or incorrect, please contact us within 7 days of delivery so we can resolve the issue.
Please note:
- A 5% cancellation fee applies to cancelled orders, with a minimum fee of $5.
- A 10% restocking fee applies to refunded orders.
- Original shipping fees will be deducted from the refund total.
Warranty & Fault Claims
Our jewellery is designed to last. We offer a 12-month warranty covering manufacturing faults when items are worn according to our care guidelines. Proof of purchase is required.
What’s covered:
- Manufacturing defects only
What’s not covered:
- General wear and tear
- Tarnishing
- Accidental damage
- Damage caused by misuse or incorrect care
If you believe your item is faulty, please stop wearing it and contact us as soon as possible. Clear photo or video evidence is required to assess all claims. Claims without sufficient proof cannot be accepted.
Missing or Defective Items
- Missing items must be reported within 3 days of delivery.
- Defective items on arrival must be reported within 7 days of delivery.
Claims made outside these timeframes cannot be accepted.
For all order issues, faults or incorrect items, please email us at hello@endlessandco.com.au within the timeframes listed above.
Please note that sending multiple emails about the same issue may delay our response.
Thank you for your understanding and continued support. We’re so grateful to have you as part of the ENDLESS & CO. community.